Restaurant Service Professional

Tommy Bahama's Waikiki-Server- October 2015- Pressnt Contributing part of the opening team for new Restaurant Location in Waikiki  Ability to maintain and exceed company standard of hospitality and customer service  Effectively train new front of the house hires while maintaining overall team morale  Responsible for upselling, money handling and offering exception guest experiences  Aptitude to offer input to management, as with my previous years of experience, they take my Assistant F&B Control Manager/ Lead Server/Banquet Captain : Morton's The Steakhouse, Honolulu July 2014 ~ November 2016  Responsible for batching credit card transactions, inputting daily invoices, maintaining online filing systems and daily bank reconciliation  Superior comprehension of high-end cuisine and wine selections that allowed for effective and profitable upselling opportunities to increase guest check average  Exceptional customer service and professionalism  Lead server for both daily operation and special event banquets  Staff development; trained new team members with efficiency and high knowledge  Offered consultation and created strategies for in-house growth and best practices  Responsible for general operations and profitability of the bar & restaurant  Implementation of processes, systems, programs and procedures  Staff growth, development of quality of service and product knowledge  Effectively educated staff and management in front/back Office POS system  Team leading and supervision of service staff including, but not limited to: front of the house, back of the house wait staff, bussers, captains, etc...  Management of dry goods (costing, ordering & inventory) restaurant maintenance, daily invoice entry and nightly tip allocation entry  Basic wine knowledge and pairing. Created and delivered extraordinary experiences for clientele resulting in them becoming multiple return guests General Manager : Lulu's Restaurant & Bar – Maui & Honolulu 2003~ 2008  Managing daily and nightly operations of the bar and restaurant  Supervision/Management of over 30 employees  Product purchase, inventory, management of such and vendor relations  Entertainment Management of Bands and DJ's – responsible promotions and the implementation Southold High School - Southold, NY : High School Diploma, 1998 References available upon request Andrew J. Heard : ajheard1979@gmail.com

  • ID#: 97712
  • Location: Honolulu, HI , 96816

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