Airline Customer Service Agent

Brenda B.H. Young Matsui


2711-A Pali Highway


Honolulu, Hawaii 96817


Phone: 808-358-2692  (cell)


 


PROFESSIONAL EXPERIENCE:


2016 to present            ISLAND COURT REPORTING & TRANSCRIPTION SERVICES—Consultant:


[Temporary, on-call position]


                        [Focus:  Written and Oral Depositions]


                        Advise/guide/monitor preparation of legal documents, i.e., subpoena duces tecum,


                        notices, etc., to request and receive appropriate records as requested by Clients; review


                        and organize records for delivery and submittal to courts, Department of Labor, Clients,


                        Claimants, and other parties as necessary.


           


2009-2016       LEONG KUNIHIRO BENTON & BROOKE—Legal Assistant:


[Focus: Employment insurance defense, litigation, longshore]


Prepare new case files and organize documents; review/evaluate/summarize medical and employment records; prepare cover letters and medical and employment records for experts' review; work with clients in accordance to their instructions, strategies, and the legal process; coordinate surveillance with investigators and provide work and medical schedules and other information as requested; coordinate witness interviews, take preliminary witness statements; schedule site visitations, oral depositions; prepare records and oral deposition notices; prepare requests and motions to compel attendance at independent examinations; perform legal and medical research; communicate with Department of Labor Disability Compensation, Labor Appeals Board, U.S. District Court and Circuit Courts regarding status of cases, hearings, trials and provide documentation and exhibits in support of clients' decisions; perform any other duties as requested.


 


2009                   EDWARD JONES—Branch Office Administrator:


[Focus: Financial management]


Meet clients and coordinate their financial needs; process accounts; maintain branch records; manage the branch calendar; obtain supplies and process bills while meeting compliance guidelines; assist Investment Representative with business development.


 


2007-2009       SARA R. HARVEY, ESQ., BROOK HART, ESQ., CAROLE D. LANDRY, ESQ.         Independent Legal Assistant Contractor:


[Focus: Family law; criminal law; litigation]


Meet with potential and current clients; assist clients in completing necessary documents; review, analyze and index exhibits; correspond with medical experts, attorney general's office, outside attorneys; prepare billable time reports, perform any other duties as requested.


 


2005-2007       LEAVITT, YAMANE & SOLDNER—Legal Assistant:


[Focus: Plaintiff personal injury; litigation]


Interview potential and current clients; review medical records; prepare demand letters, pretrial statements and exhibits; coordinate medical bill payments with insurance companies; prepare discovery requests; assist clients in responding to discovery requests; perform any other duties as requested.


 


Brenda B.H. Young Matsui


Resume


Page 2


 


1991-2005         MACY’S / LIBERTY HOUSE—Customer Service/Cashier (Part-Time/Concurrent):


             [Focus:  Customer service; processing]


                         Respond to and resolve customers’ questions/inquiries regarding merchandise, gift wrapping,


                         ticket sales, delivery service, merchandise, credit card payments/situations, etc.; pricing


      merchandise; sales/promotions of Shiseido products; sales/promotions of fine jewelry.


 


2002-2005          ALSTON HUNT FLOYD & ING—Legal Assistant:


[Focus: Insurance defense; personal injury; product liability; litigation]


Review massive amount of documents, including categorizing, labeling, indexing, analyzing, and summarizing them; prepare chronological summaries of medical records and massive documents; evaluate medical claims—determining the strengths and weaknesses of clients' positions as per allegations and liability issues; prepare instructions regarding how to review, evaluate, properly code and describe documents entered into the Summation


iBlaze program; train and oversee work produced and completed by other paralegals/legal assistants and specially hired staff; conduct research of various medical conditions; draft and prepare responsive prehearing statements, exhibit lists, witness lists, testimonies; prepare trial/hearing binders; perform any other duties as requested.


 


1996-2002         HISAKA STONE GOTO YOSHIDA COSGROVE & CHING—Legal Assistant:


[Focus: Plaintiff and defense personal injury; construction; product liability; litigation]


Review, summarize, evaluate and analyze medical records; research medical conditions; perform legal research; compile appropriate reports as requested from major clients; prepare requests and responses for answers to interrogatories and production of documents; correspond with various medical providers; prepare cases for trial and hearings; prepare reports regarding history of case matter and special damages accumulated; coordinate medical records requests and receipts; engage and communicate with experts; prepare exhibits for trials and hearings; perform any other duties as requested.


 


1995-1996        DAVID C. SCHUTTER & ASSOCIATES—Legal & Administrative Assistant:


[Focus: Plaintiff personal injury; product liability; litigation]


Interview potential and current clients; evaluate cases; review and summarize medical records; communicate with and retain medical and other experts; research medical conditions; supervise medical paralegals; develop procedures and policies; keep track of and satisfy liens; prepare for litigation and trial; prepare pre-hearing statements; interrogatories; communicate with clients, medical providers and insurance companies; discuss case strategies, liability and damages; perform any and all duties as assigned by office manager and attorneys; prepare settlement conference information and demand packages; interview potential clients for intake purposes; prepare exhibits for trials and hearings; organize files and create specialty files and related reports.


 


1993-1995         HAWAII LAWYERS CARE—Project Manager/Paralegal:


[Focus: Community service for general public who need legal guidance] 


Perform all duties on Oahu and neighbor islands related to organizing and coordinating trainings, meetings, corresponding and other communications with key people and agencies involved in domestic violence, law and corrections, District Court, Circuit Court, staff and members of projects; recruit volunteer members for projects; supervise members and staff; interview clients; evaluate case matters; make decisions as to eligibility of clients and case acceptance/rejection; contact attorneys to explain and refer cases; refer individuals to


appropriate agencies; analyze, evaluate and discuss case matters and legalities with attorneys;


Brenda B.H. Young Matsui


Resume


Page 3


 


set up and facilitate neighborhood legal clinics on all islands; assist in implementing and evaluating of all procedures; supervise/guide assistant paralegal.


 


1987-1988      MARCH OF DIMES BIRTH DEFECTS FOUNDATION--PACIFIC CHAPTER—Special


                      Events Coordinator/Fundraiser:


                    [Focus: Community Service to prevent birth defects]


          Coordinate, supervise, train and assist volunteers in promoting and creating fundraising events


          Statewide; create public service announcements; disburse health-related information at various


           events and meetings; educate the public about birth defects and prevention methods; act as


          liaison between volunteers, organizations and office in providing and promoting assistance,


         education, and information.


 


1981-1987    SCHUTTER CAYETANO PLAYDON & PAVEY—Legal Assistant:


                   [Focus: Plaintiff personal injury; product liability; litigation]


Interview potential clients, witnesses, and defendants to establish liability and damages; collect


pretrial testimony and other evidential data; take photographs and perform investigative work on


cases; review, summarize and evaluate medical records and depositions; correspond with


insurance companies and medical providers; research medical conditions; train, supervise


and manage other paralegals and secretarial staff; discuss case status with attorneys and clients


and follow-up with decisions made on cases; prepare for litigation, hearings and trials; prepare


exhibits for hearings and trials; search for, retain and correspond with experts; perform any


other duties as requested.


 


 


EDUCATIONAL BACKGROUND:


Bachelor of Arts in Professional Studies, specializing in Business Administration. University of Hawai'i—West Oahu


Bachelor of Arts in Social Sciences, specializing in Psychology. University of Hawai'i—West Oahu


Nine (9) Credits earned in Legal Assistants' Program.


Kapi'olani Community College


Certificate of Achievement in Practical Nursing; Current Licensed Practical Nurse.  Kapi'olani Community College


High School Diploma, specializing in Business.


McKinley High School


 



REFERENCES:          Judge Marie N. Milks  [retired--Circuit & District Courts; mediator; mentor]


                                    Matt Levi  [private investigator]


                                    Jo Kamae Byrne [former employer]


 


 



 

  • ID#: 108724
  • Location: Honolulu, HI , 96817

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