Airline Customer Service Agent

Gracetena Neth 1475 Linapuni St A1603 Honolulu, Hawaii 96819   (808) 308-9517/ (808) 372-0820 gnaneth.21@gmail.com   
Objective ● Seeking a position where I can utilize my skills and expertise to gain more professionalism while enhancing company’s productivity and goals.    
Work Experience 
Pizza Hut Guam   (September 2014-February 2015) Customer Service Representative/Server ● Answered telephone to take customer orders and assist with inquiries and concerns. ● Upgraded services by offering promotions and deals.  ● Meeting customer needs and satisfaction in a timely matter. ● Utilized computer to take or cancel orders and payments. ● Greeted dine-in and take out customers. ● Provided prompt and courteous services to dine in or over the phone customers.  ● Worked with other colleagues when needed assistance. 
Pacific Islands University   (September 2009-October 2014) Front Desk/Receptionist ● Provide comprehensive administration support to front office staff and school faculties. ● Greeted and assisted students and visitors with requests and inquiries. ● Answered multi-line phone system. ● Referred calls to appropriate personnels as necessary. ● Wrote letters and email using proper spelling, grammar, and punctuations. ● Prepared incoming and outgoing mails and packages. ● Dispersed incoming mail to correct recipients mailboxes.  ● Worked independently and collaboratively on assigned tasks. ● Operated cash register and write out receipts using a receipt book. ● Maintained cleanliness of reception area. ● Supported executives and handled extra projects as needed. ● Made copies, sent out faxes, and filed papers.
● Assisted with intake of supplies and inventory.   
Ross Stores Guam   (June 2013-September 2014) Sales Associates ● Worked in different types of departments. ● Smiled and Greeted customers ● Up selling and making recommendations to customers. ● Organized the display of merchandise. ● Accurately completing cash register transactions. ● Assisted customers with any questions and inquiries ● Answered phone calls and direct to any line if needed ● Helped with stocking and putting the store back in order after operation hours. ● Represented the store in a professional and positive manner. ● Ensured our customers have a positive shopping experience. ● Participated in physical inventory counts. 
Japanese School of Guam   (December 2011-March 2014) After-School Tutor/Child Care ● Assisted students with homeworks and studies.  ● Maintained order, security and sanitation of the classroom. ● Enhanced student improvement in both comprehension and performance. ● Supervised activities of children. ● Developed lesson plans to effectively support and need each student learning ability.  ● Implemented fun and motivational ways of learning. ● Constructed test and quizzes to see any improvements and to know what to work on more with students.  ● Documented progress of each student and report it to After-school Coordinator.   
Education ● Hawaii Medical College, 1221  Kapiolani Blvd. Honolulu, HI        (Present)  
● Pacific Islands University, 172 Kinney’s Rd, Mangilao, GU 96913 (2009-2014)  
● Wallace Rider Farrington High School, 1564 N. King St Honolulu, HI 96817 c/o 2009 with a High School Diploma. 
 
REFERENCE UPON REQUEST 

  • ID#: 103560
  • Location: Honolulu, HI , 96819

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