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Residential Appliance/Refrigeration Repair Technician (Maui, HI) job in HONOLULU

Company Name:
Sears Holdings
Residential Appliance/Refrigeration
repair
Technician (Maui, HI) job in HONOLULU
Requisition ID: 300531BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State:
hawaii
(HI)
State or Province/City: HONOLULU
Location:
Post Code: 96819
Post Date: 02/28/2014
Brand: Sears
Business Unit: Home
services
- In Home
Store: 28234: HS - Pacific Cap Area 125
This position is responsible for the repair of Refrigerators, Freezers (sealed and non-sealed systems) and other appliance in the customer's home. CFC certification is required for this opening. Other home appliance repaired include: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop
computer
, cell telephone, and periodic training.
For additional information about this position, email: call our recruitment hotline at .
Please take a moment and view our "day in a life of a repair technician video" at this link: Click here toSee yourself at sears (Appliance Tech video)
Responsibilities/Skills/Experience Requirements: To provide the proper customer focus, the In-Home Service Technician must:
oWork as a dedicated team member to ensure fast, flexible and expert service to every customer
oDemonstrate a sense of urgency to meet customer time commitments
oSuccessfully complete all Technician III training elements within required timeframes
oMeet key performance metrics and/or productivity goals as defined by the business
oProvide knowledgeable and courteous repair service
oContinuously look for methods to improve business performance and enhance the customer experience
oFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
oProvide direction to a Technical Helper, as applicable
oAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
oMentor other technicians, as applicable
oMaintain truck stock inventory within the prescribed company guidelines and standards
oFollow the truck maintenance schedule and keep a clean, organized truck
oAdhere to all company policies and procedures
oPerform miscellaneous duties as assigned Experience/Education:
o High School diploma or general education degree (GED) preferred
o Must be at least 18 years of age
o Certification and /or licenses as required Applicants holding a master-level trade / occupational license(s), i.e. HVAC/Mechanical, Electrical, General Contractor, Plumbing, which may be used to qualify Sears, may be given hiring preference and additional compensation based on business needs. Please indicate the type of license held, state in which it is valid, and the expiration date on your resume and/or application.
o Must be able to pass the pre-employment drug screen, criminal background check and driver's license check
o Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy.
o Experience and aptitude with computers and databases

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