PC Support Technician with Security Clearance
We are a federal IT company on a mission to make customer experience (CX) the center of every government solutionTechnology is our PassionPeople are our PurposeWe know tech, but we love peopleNuAxis is home to thinkers and feelers; engineers and artistsWe work hard and support each other along the wayTeamwork is more than just a buzzword for us, it's a state of mindWe believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Support Technician for a Full-Time positionJob Descriptiono Assist customers with and resolve routine application questionso Assist customers with all versions of Microsoft Office Suiteo Assist customers with Microsoft Mail, Calendar, and One-Drive issueso Perform desktop and laptop set-up; including backup of the current system and re-imaging, wiping, and general hardware troubleshootingo Install COTS software for laptops and desktopso Provide customer desktop supportUse remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support.o Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.o Internet/Intranet Troubleshootingo Troubleshoot (remote) network issues with local LANWAN and desktoplaptopnetwork devices using the Command Prompt and other tools.o Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner.o Perform troubleshooting of local and network printer issueso Active Directory Password changes, editing, and moving of person and computer objectsmoving, editing, and addingdeleting usercomputer accounts and creating and maintaining groups as requiredo Enter all support into a ticketing system for trackingo Log and report each service request and problem reportRequires familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.).o Closeout trouble calls within time frames specified in SLAs (provided at a later date)o Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androidso Perform manual antivirus scan of desktop/laptop after malicious incident notificationo Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgradeso Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern.o Update and maintain any pertinent documentation for updates for COTS installs, hardware updates, and Mobile device updates and configurationRequirement:
CompTIA A
Certification (or equivalent certification) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solutionOur technologists have always gone the extra mile to help our federal clients succeedAnd over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using themLearn More NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and DisabledEmployment is contingent upon successful completion of a background investigationLearn More about our Benefits and Culture! #NAI #DICE Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
CompTIA A
Certification (or equivalent certification) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solutionOur technologists have always gone the extra mile to help our federal clients succeedAnd over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using themLearn More NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and DisabledEmployment is contingent upon successful completion of a background investigationLearn More about our Benefits and Culture! #NAI #DICE Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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