Pre-Sales IT Solution Architect
Job TitlePre-Sales IT Solution ArchitectJob DescriptionAt Catalyst, we empower the most forward-thinking brands in the world to design, build, and run the future of customer experience (CX).
As the driving force behind Concentrix's experience design and engineering capabilities, Catalyst merges cutting-edge technology with a deep understanding of human needs to create game-changing journeys.
Work directly with customers in a pre-sales capacity to gather custom software-based integration and/or automation requirements leveraging Smartsheet's REST APIs and various third-party APIsPartner with Smartsheet account teams and other pre-sales roles at Smartsheet to guide the requirements gathering process with the customerBecome an expert in Smartsheet products and how to build cohesive integrations and automations that interact with Smartsheet productsDesign and document custom software-based integration and automation processesProvide level of effort estimates (and calculated costs based on standard hourly rates)Write services contracts (in partnership with other Smartsheet pre-sales resources) including well-defined scope, effort, and costs based on gathered customer requirements and your recommended designsPresent solution designs and contract proposals to customersWork with our team of post-sales solutions architects to validate designs and estimated effortsExperienceMid- Level Solution Architect-3-5 years of coding, 2-3 years of sales effortsExperience in SaaS applications, working knowledge of SDLC Process and Development and a strong foundation API and different coding languages.
Experience working with various integrations across a wide variety of industry standard applications from CRMs, ERPs, etc.
Required experiences and skills:
Experience working in a pre-sales technical role, such as Sales Engineer, Solutions Engineer, or Solutions Architect.
Experience working with customers directly to gather technical requirements Deep understanding of REST APIs and solution architecture using REST APIs Understanding of API-based integration processes and designs Ability to work with both technical and non-technical audiences to define and document desired integration or automation outcomes within Smartsheet products Comfortable working through ambiguity Confident in designing and recommending best practices for integration and/or automation architectures Ability to present solution proposals with confidence and talk in-depth about your design choices and pros/cons of alternative approaches Backend software development experience preferred but not required Knowledgeable about SaaS Applications Pre-sales and negotiation experience highly desired Working knowledge of APIs (Former coder turned sales) Effective at Estimating LOEs Experience in creating SOWs and Work Orders #ConcentrixCatalystLocationUSA, IA, Work-at-HomeLanguage RequirementsTime TypePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Api Backend Customer Experience Customer Relationship Management Forward Thinking Negotiation Estimated Salary: $20 to $28 per hour based on qualifications.
As the driving force behind Concentrix's experience design and engineering capabilities, Catalyst merges cutting-edge technology with a deep understanding of human needs to create game-changing journeys.
Work directly with customers in a pre-sales capacity to gather custom software-based integration and/or automation requirements leveraging Smartsheet's REST APIs and various third-party APIsPartner with Smartsheet account teams and other pre-sales roles at Smartsheet to guide the requirements gathering process with the customerBecome an expert in Smartsheet products and how to build cohesive integrations and automations that interact with Smartsheet productsDesign and document custom software-based integration and automation processesProvide level of effort estimates (and calculated costs based on standard hourly rates)Write services contracts (in partnership with other Smartsheet pre-sales resources) including well-defined scope, effort, and costs based on gathered customer requirements and your recommended designsPresent solution designs and contract proposals to customersWork with our team of post-sales solutions architects to validate designs and estimated effortsExperienceMid- Level Solution Architect-3-5 years of coding, 2-3 years of sales effortsExperience in SaaS applications, working knowledge of SDLC Process and Development and a strong foundation API and different coding languages.
Experience working with various integrations across a wide variety of industry standard applications from CRMs, ERPs, etc.
Required experiences and skills:
Experience working in a pre-sales technical role, such as Sales Engineer, Solutions Engineer, or Solutions Architect.
Experience working with customers directly to gather technical requirements Deep understanding of REST APIs and solution architecture using REST APIs Understanding of API-based integration processes and designs Ability to work with both technical and non-technical audiences to define and document desired integration or automation outcomes within Smartsheet products Comfortable working through ambiguity Confident in designing and recommending best practices for integration and/or automation architectures Ability to present solution proposals with confidence and talk in-depth about your design choices and pros/cons of alternative approaches Backend software development experience preferred but not required Knowledgeable about SaaS Applications Pre-sales and negotiation experience highly desired Working knowledge of APIs (Former coder turned sales) Effective at Estimating LOEs Experience in creating SOWs and Work Orders #ConcentrixCatalystLocationUSA, IA, Work-at-HomeLanguage RequirementsTime TypePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Api Backend Customer Experience Customer Relationship Management Forward Thinking Negotiation Estimated Salary: $20 to $28 per hour based on qualifications.
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