Sr. Analyst, Customer Engagement Solutions
Job TitleSr.
Analyst, Customer Engagement SolutionsJob DescriptionUS - Remote (Work at Home)It's all about tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients' brands.
That's where we come in-we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX (Customer eXperience) improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is searching for a talented CX Journey Consulting Senior Specialist to lead a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.
This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.
The Senior Specialist will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.
You should be self-sufficient and self-motivated, but also a strong team player.
You'll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
In this role, you will:
Consult with clients on business operations and performance initiatives Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment Lead the project team to successfully complete all phases of a data analysis project, including but not limited to:
Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives Develop key components of client deliverables (includes:
ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of Business Associates and Specialists Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives Skills you'll need:
Confidently communicate ideas to senior executives as well as internal and external stakeholders Desire to work on team deliverables where individual achievements are components of a larger effort Display an exceptional ability to take initiative and ownership with focus on continuous improvement Excellent attention to detail Demonstrated ability to guide and manage customer transformation efforts Strong problem-solving, analytical, and quantitative skills Knowledge of statistical concepts and applications Working knowledge of call centers and self-service channels preferred Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred Advanced Microsoft Office skills LocationUSA, AR, Work-at-HomeLanguage RequirementsTime TypeFull timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Analytical Assessments Attention To Detail Business Process Improvement Business Processes Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Analyst, Customer Engagement SolutionsJob DescriptionUS - Remote (Work at Home)It's all about tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients' brands.
That's where we come in-we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX (Customer eXperience) improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is searching for a talented CX Journey Consulting Senior Specialist to lead a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative.
This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.
The Senior Specialist will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.
You should be self-sufficient and self-motivated, but also a strong team player.
You'll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
In this role, you will:
Consult with clients on business operations and performance initiatives Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment Lead the project team to successfully complete all phases of a data analysis project, including but not limited to:
Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives Develop key components of client deliverables (includes:
ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of Business Associates and Specialists Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives Skills you'll need:
Confidently communicate ideas to senior executives as well as internal and external stakeholders Desire to work on team deliverables where individual achievements are components of a larger effort Display an exceptional ability to take initiative and ownership with focus on continuous improvement Excellent attention to detail Demonstrated ability to guide and manage customer transformation efforts Strong problem-solving, analytical, and quantitative skills Knowledge of statistical concepts and applications Working knowledge of call centers and self-service channels preferred Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred Advanced Microsoft Office skills LocationUSA, AR, Work-at-HomeLanguage RequirementsTime TypeFull timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Analytical Assessments Attention To Detail Business Process Improvement Business Processes Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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