Specialist - Catering Operations
Title Specialist - Catering Operations Description At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.
Join our ohana and be a part of an exciting team of professionals dedicated to serving our kama?ina and introducing our islands to the world! Key Responsibilities Supervise day-to-day catering operations including flight schedules, aircraft swaps, menu changes, catering equipment requirements Support irregular operations & ad hoc unscheduled flights; facilitate communication to impacted kitchens Track, investigate & report on daily Catering performance including delays and service failures Assist startup & transition of kitchen locations with operational instruction relative to HA policies & procedures Audit for kitchen compliance of all operational procedures Daily processing of catering performance feedback including research of discrepancies, resolution & timely replies to the reporting party Record & track all feedback, penalties & rewards in alignment with the current Service Level Agreement (SLA) for each vendor Maintain relationship with Inter-Island Commissary Team & maintain a supportive relationship with that operation Manage regular updates of all contact information for each catering vendor Provide backup support for Specialist - Catering Supply Chain as needed Other duties as assigned or directed Requirements Minimum Requirements Associates degree or an equivalent combination of education and work experience 2 years of operations, logistical, or related experience Must be able to obtain AOA badge with CBP clearance & HNL ramp license Must become a certified Ground Security Coordinator (GSC) within six months of start date Demonstrated ability to multi-task, prioritize and manage tight deadlines Proficiency in MS Office Strong communication, interpersonal and problem-solving skills Must be able to work independently and cross functionally with other departments Excellent customer service orientation Off-island, mainland, and international travel is required Ability to work flexible hours including evenings and weekend Must have received the COVID Vaccine by date of hire All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test.
Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications Airline experience About Hawaiian Airlines Hawaiian has led all U.
S.
carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.
S.
Department of Transportation and was named No.
1 U.
S.
airline by Cond Nast Travelers 2021 Readers Choice Awards.
Consumer surveys by Travel
Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i.
Now in its 93rd year of continuous service, Hawaiian is Hawai?i's biggest and longest-serving airline.
Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawai?i and 16 U.
S.
gateway cities more than any other airline as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti.
As a result of the COVID-19 pandemic, Hawaiians Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.
HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc.
is a subsidiary of Hawaiian Holdings, Inc.
(NASDAQ:
HA).
Additional information is available at.
Follow Hawaiians Twitter updates (), become a fan on Facebook (), and follow us on Instagram ().
For career postings and updates, follow Hawaiians page.
For media inquiries, please visit Hawaiian Airlines.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Auditing Communication Customer Service Microsoft Office Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Join our ohana and be a part of an exciting team of professionals dedicated to serving our kama?ina and introducing our islands to the world! Key Responsibilities Supervise day-to-day catering operations including flight schedules, aircraft swaps, menu changes, catering equipment requirements Support irregular operations & ad hoc unscheduled flights; facilitate communication to impacted kitchens Track, investigate & report on daily Catering performance including delays and service failures Assist startup & transition of kitchen locations with operational instruction relative to HA policies & procedures Audit for kitchen compliance of all operational procedures Daily processing of catering performance feedback including research of discrepancies, resolution & timely replies to the reporting party Record & track all feedback, penalties & rewards in alignment with the current Service Level Agreement (SLA) for each vendor Maintain relationship with Inter-Island Commissary Team & maintain a supportive relationship with that operation Manage regular updates of all contact information for each catering vendor Provide backup support for Specialist - Catering Supply Chain as needed Other duties as assigned or directed Requirements Minimum Requirements Associates degree or an equivalent combination of education and work experience 2 years of operations, logistical, or related experience Must be able to obtain AOA badge with CBP clearance & HNL ramp license Must become a certified Ground Security Coordinator (GSC) within six months of start date Demonstrated ability to multi-task, prioritize and manage tight deadlines Proficiency in MS Office Strong communication, interpersonal and problem-solving skills Must be able to work independently and cross functionally with other departments Excellent customer service orientation Off-island, mainland, and international travel is required Ability to work flexible hours including evenings and weekend Must have received the COVID Vaccine by date of hire All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test.
Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications Airline experience About Hawaiian Airlines Hawaiian has led all U.
S.
carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.
S.
Department of Transportation and was named No.
1 U.
S.
airline by Cond Nast Travelers 2021 Readers Choice Awards.
Consumer surveys by Travel
Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i.
Now in its 93rd year of continuous service, Hawaiian is Hawai?i's biggest and longest-serving airline.
Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawai?i and 16 U.
S.
gateway cities more than any other airline as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti.
As a result of the COVID-19 pandemic, Hawaiians Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.
HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc.
is a subsidiary of Hawaiian Holdings, Inc.
(NASDAQ:
HA).
Additional information is available at.
Follow Hawaiians Twitter updates (), become a fan on Facebook (), and follow us on Instagram ().
For career postings and updates, follow Hawaiians page.
For media inquiries, please visit Hawaiian Airlines.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Auditing Communication Customer Service Microsoft Office Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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