Community Service Specialist
To assist applicants going through financial hardship with material and financial assistance and provide referrals to other resources as needed.
To serve as a liaison between the CCH/EAP, program participants and community partners.
To comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.
Essential Duties &
Responsibilities:
Responds to all incoming inquiries/requests via phone, and email from households facing financial hardship by providing information and services/assistance in a timely, courteous and professional manner.
Process applications and conducts follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program Inputs applicant data into an outcome tracking Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if Assist Program Coordinator with financial literacy Conducts outreach with Program Coordinator to promote program services to potential Responds to inquiries, questions and concerns from landlords, vendors and other social service agencies regarding the Completes administrative tasks, which include but may not be limited to, forms processing, data entry, photocopying, word processing and filing.
Qualifications:
High School Diploma or equivalent.
One (1) to Two (2) years of customer service and/or administrative experience Extensive working knowledge of computer programs including but not limited to Microsoft Word, Excel, Power Point, OneDrive and other operational software.
Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community.
Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information.
Detail oriented and ability to multi-task.
Ability to work under pressure and with diverse populations.
Valid Driver's License, clear traffic abstract, and willingness to use properly insured vehicle.
Preferred
Qualifications:
Bachelor's Degree in Educations, Psychology, Human Services or a related field.
Six (6) months to one (1) year of progressive job-related experience in the Human Services environment.
#J-18808-Ljbffr Recommended Skills Administration Attention To Detail Communication Confidentiality Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
To serve as a liaison between the CCH/EAP, program participants and community partners.
To comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.
Essential Duties &
Responsibilities:
Responds to all incoming inquiries/requests via phone, and email from households facing financial hardship by providing information and services/assistance in a timely, courteous and professional manner.
Process applications and conducts follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program Inputs applicant data into an outcome tracking Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if Assist Program Coordinator with financial literacy Conducts outreach with Program Coordinator to promote program services to potential Responds to inquiries, questions and concerns from landlords, vendors and other social service agencies regarding the Completes administrative tasks, which include but may not be limited to, forms processing, data entry, photocopying, word processing and filing.
Qualifications:
High School Diploma or equivalent.
One (1) to Two (2) years of customer service and/or administrative experience Extensive working knowledge of computer programs including but not limited to Microsoft Word, Excel, Power Point, OneDrive and other operational software.
Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community.
Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information.
Detail oriented and ability to multi-task.
Ability to work under pressure and with diverse populations.
Valid Driver's License, clear traffic abstract, and willingness to use properly insured vehicle.
Preferred
Qualifications:
Bachelor's Degree in Educations, Psychology, Human Services or a related field.
Six (6) months to one (1) year of progressive job-related experience in the Human Services environment.
#J-18808-Ljbffr Recommended Skills Administration Attention To Detail Communication Confidentiality Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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