CUSTOMER SERVICE REPRESENTATIVE (SALES SUPPORT COORDINATOR)
CUSTOMER SERVICE REPRESENTATIVE (SALES SUPPORT COORDINATOR) 285 Sand Island Access Rd, Honolulu, HI 96819, USA Req #782 Tuesday, March 5, 2024 Position Summary Description:
Processes customer orders via telephone, electronic transmission, and fax. Assists customers in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies. Essential Duties and
Responsibilities:
Receives and accurately processes orders via electronic transmission, telephone or fax. Knowledge and following of guidelines in the 'Customer Service Procedures Manual. Knowledge and practice of telephone etiquette skills as outlined in the 'Enhancing Telephone Skills and Technique' handbook. To create mutually successful partnerships by developing customer solutions and introducing new product lines. Manages and follows through with customer orders, discrepancies, and customer concerns. Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.). Maintain working knowledge of at least two CSR account positions via cross training. Performs similar and related duties as assigned by supervisor. Uses the Company's Mission/Vision Statements and Core Values as their guiding principles. Education/Training and
Experience:
High School Diploma or GED equivalent. One to two years of previous customer service or telemarketing and/or experience preferred. Must possess a high level of verbal and written communication skills. Must be able to communicate with internal and external associates in an effective, professional and persuasive manner. Ability to be organized, multi-tasked, and be very flexible with changing priorities. Must be able to demonstrate proficiency will all Microsoft Office applications (Word, Excel, PowerPoint, etc.). Competitive Pay 401(k) with Company Matching Life insurance Employee Discounts Flexible On-Demand Pay Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. 285 Sand Island Access Rd, Honolulu, HI 96819, USA#J-18808-Ljbffr Recommended Skills Fax Microsoft Excel Microsoft Office Microsoft Power Point Persuasive Telemarketing Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Processes customer orders via telephone, electronic transmission, and fax. Assists customers in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies. Essential Duties and
Responsibilities:
Receives and accurately processes orders via electronic transmission, telephone or fax. Knowledge and following of guidelines in the 'Customer Service Procedures Manual. Knowledge and practice of telephone etiquette skills as outlined in the 'Enhancing Telephone Skills and Technique' handbook. To create mutually successful partnerships by developing customer solutions and introducing new product lines. Manages and follows through with customer orders, discrepancies, and customer concerns. Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.). Maintain working knowledge of at least two CSR account positions via cross training. Performs similar and related duties as assigned by supervisor. Uses the Company's Mission/Vision Statements and Core Values as their guiding principles. Education/Training and
Experience:
High School Diploma or GED equivalent. One to two years of previous customer service or telemarketing and/or experience preferred. Must possess a high level of verbal and written communication skills. Must be able to communicate with internal and external associates in an effective, professional and persuasive manner. Ability to be organized, multi-tasked, and be very flexible with changing priorities. Must be able to demonstrate proficiency will all Microsoft Office applications (Word, Excel, PowerPoint, etc.). Competitive Pay 401(k) with Company Matching Life insurance Employee Discounts Flexible On-Demand Pay Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. 285 Sand Island Access Rd, Honolulu, HI 96819, USA#J-18808-Ljbffr Recommended Skills Fax Microsoft Excel Microsoft Office Microsoft Power Point Persuasive Telemarketing Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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